How can we help?

Finding a video

Open the original page in the app and play the video. Tap the download button for that video. Resolutions and separate audio depend on what the publisher provides. Sign-in requirements or restricted media can affect availability.

Finding a saved file

Open Finished, choose the file menu and check Download location. If you chose a custom folder, open that folder in the Android Files app.

A download stopped

Check your connection, free storage and Wi-Fi-only setting. Open Progress to retry. If the media link expired, reopen the original page and fetch a fresh link.

Request deletion of SaveAVid data

To request removal of a support conversation or a rewarded-access record held by SaveAVid, email the team using the link below. Tell us which data you want removed. For support mail, write from the address you used before. For a reward, include the approximate date, time and time zone so we can try to locate its record. Keep your PIN, review code and purchase tokens private.

Support correspondence may be retained while a request is open or where required by law. Removing a reward record can end access obtained through that reward. Files, bookmarks and history on your device can be removed directly in the app. Google Play manages its purchase records and subscriptions separately.